Privacy Policy

What The Drain Authority collects when you call, text, book service or use drainauthority.pro, how we use it, and the choices you have. We do not sell your personal information.

Effective: September 11, 2026
Last updated: September 11, 2026
Covers this website, calls, texts and service visits

The short version

We collect what it takes to do the jobContact details, service address, the problem, and the photos and records from your visit.
We never sell your informationWe do not sell it or share it for cross-context behavioral advertising.
Providers get only what they needScheduling, analytics, spam protection, maps and hosting companies help us run the site and the business.
Texts are your choiceReply STOP any time. Text opt-in data is never shared for marketing.
You stay in controlAsk to see, correct or delete your information.
A real person answersEmail info@drainauthority.pro or call (206) 590-1455.

01Who we are and what this policy covers

The Drain Authority LLC (“The Drain Authority,” “we,” “us”) provides drain and sewer cleaning, hydro jetting, pipe descaling and sewer camera inspection in Seattle and nearby communities in King and Snohomish counties. Our office is at 5608 17th Ave NW, Suite 2025, Seattle, WA 98107.

This policy covers information we collect through drainauthority.pro, when you call, text or email us, when you book online, and when we perform service at your property. It does not cover other companies’ websites, even when we link to them.

02Information you give us

Service requests

Our contact form asks for your first and last name, email, phone number, city, requested date, the services you need, and a description of the problem. You can also attach files, such as photos of the drain.

Free Drain Diagnostic

The Free Drain Diagnostic records the answers you choose about your drain symptoms. If you ask us to follow up, it also collects your contact details, your preferred contact method (phone, text or email) and your timing. If you ask to email yourself the results, we use your email address to send them.

Online booking, calls and messages

When you book online through Housecall Pro, you provide your name, service address, phone number, email and appointment details. When you call, text or email us, we receive your number or address and whatever you choose to tell us.

Service visits

To do the job and keep a record of it, we keep your service address, access notes, the work performed, photos, camera inspection video, estimates, invoices and payment records. This website does not collect payment card numbers.

Blog comments

If you comment on a blog post, WordPress stores your name, email address, comment, IP address and browser type to help detect spam.

03Information collected automatically

Analytics. We use Google Analytics, loaded through Google Tag Manager and Google Site Kit, to understand how the site is used: pages viewed, time on page, the site that referred you, device and browser type, and approximate location based on IP address. Google Analytics uses cookies and similar technology. The diagnostic tool also sends which steps are used, so we can improve it.
Spam and security. Our forms use Cloudflare Turnstile to confirm a real person is submitting them. It may process your IP address and browser signals.
Server logs. Our hosting records technical details such as IP address, browser type, date and time, and pages requested, for security and troubleshooting.
Embedded content. Google Maps, our review display, web fonts and code libraries load from other companies’ servers, which receive your IP address when the page loads.

04How we use your information

Respond to your request and schedule, confirm and dispatch service.
Diagnose the problem, perform the work, and document what we found.
Prepare estimates and invoices, take payment, and keep accounting and tax records.
Follow up about your job, answer warranty questions and keep your service history.
Improve our website, tools and service, and protect the site from spam and abuse.
Meet legal requirements, including Washington contractor disclosure records.
Send marketing emails or texts, but only if you have agreed to receive them.

06Text messages

If you give us your mobile number and choose text as your contact method, or text us first, you agree that we may text you about your request, appointment, arrival, estimate, invoice and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts is not a condition of any purchase.

Mobile numbers, text opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. Service providers that deliver our messages receive your number only to send them.

07Cookies and analytics choices

You can block or delete cookies in your browser settings. To stop Google Analytics from collecting data about your visits on any website, install Google’s Analytics opt-out browser add-on.

Blocking cookies or scripts may stop parts of the site from working, including the spam check on our forms and online booking.

08How long we keep information

We keep job records, invoices and inspection files as long as we reasonably need them for your service history, warranties, accounting, taxes and legal obligations. Washington requires contractors to keep signed disclosure statements for at least three years.

Requests that never become a job are deleted or de-identified once we no longer need them. Analytics data is kept according to our Google Analytics retention settings.

09How we protect information

We use reasonable safeguards to protect your information, including an encrypted HTTPS connection on this site and access limited to the people who need it to serve you. No website or storage system is completely secure, so we cannot promise absolute security.

10Your choices and rights

You can ask us to:

Tell you what personal information we have about you and give you a copy.
Correct information that is wrong.
Delete your information, unless we need to keep it for legal, tax, warranty or security reasons.
Stop sending you marketing messages or texts.

Email info@drainauthority.pro or call (206) 590-1455. We will confirm your identity before acting on a request, respond within a reasonable time, and never treat you differently for making one. If you live in a state that gives you additional privacy rights, contact us and we will honor them as that law requires.

11Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

12Changes to this policy

We may update this policy as our services or the tools we use change. The date at the top of this page shows the current version. This policy was last updated on September 11, 2026.

The terms for booking and paying for service are in our Terms and Conditions.