Privacy Policy

Who we are

The Drain Authority is a drain and sewer cleaning company based in the Ballard neighborhood of Seattle, serving King and Snohomish counties. We are registered with Washington State Labor & Industries as contractor DRAINDA756MA, which you can confirm through the L&I contractor verification tool.

This policy covers drainauthority.pro and every page on it, along with the phone calls, emails, text messages, and booking forms that come through the site. You can read more about the company and who runs it.

What information we collect

Information you give us directly

When you request service through a form on this site, we ask for your first and last name, email address, phone number, city, preferred service date, which services you are interested in, and a description of the problem. A form may also let you attach a photo of the affected drain or fixture.

When a job is booked, we also collect the service address and, after the work, payment details processed by our card processor. We do not store full card numbers on this website or on our servers.

If you call or text us, we keep a record of the number, the date, and notes about what you needed, the same way any service business keeps a job file.

Information collected automatically

Like nearly every website, this one records technical information when you visit:

• Your IP address, browser type, device type, and operating system
• Which pages you viewed, in what order, and how long you stayed
• The site or search result that sent you here
• The approximate city-level location your IP address resolves to

This is collected through Google Analytics, loaded via Google Tag Manager, and through standard web server logs kept by our host. We use it to understand which pages answer people’s questions and which ones do not. We do not use it to identify you personally.

Information from third parties

If you leave a review on Google, Yelp, Nextdoor, or the Better Business Bureau, we see whatever those platforms show publicly. If you book through our online scheduling tool, that provider passes your booking details to us.

We do not buy contact lists, and we do not accept purchased leads from data brokers.

How we use your information

To do the work you asked for

Scheduling the visit, routing a technician, diagnosing the problem, quoting the job, invoicing it, and following up on anything covered by warranty. Camera inspection footage from your line is kept with your job file so you can request a copy later, which is covered in our FAQ on inspection footage.

To communicate with you

Phone calls

We call you about a job you requested, to confirm an appointment, or to tell you a technician is on the way. We do not make unsolicited sales calls. If you would rather not be called, tell us and we will note it on your record. You can also register with the National Do Not Call Registry.

Text messages

If you give us your mobile number, we may text you about scheduling, arrival windows, and job updates. These are service messages, not marketing. Reply STOP to any message to stop them, or HELP for assistance. Message and data rates may apply. We do not share your mobile number or SMS consent with third parties for their own marketing.

Email

We email quotes, invoices, inspection reports, and answers to questions you sent us. If we ever send a newsletter or promotional email, every message will carry a working unsubscribe link, and unsubscribing will never affect the service you receive.

To improve the site and our service

We look at aggregate analytics to see which questions bring people here and which pages fail to answer them. That is how pages like our Seattle drain cleaning cost guide and the drain and sewer FAQ get written. This work is done on grouped data, not on individual visitors.

To meet legal and safety obligations

Keeping invoicing and tax records, documenting permitted work, responding to a lawful request, and protecting against fraud or abuse of our forms.

Cookies and tracking technologies

A cookie is a small file a website stores in your browser. This site uses three kinds.

Necessary cookies

Keep the site working. This includes the anti-spam check on our forms, which is provided by Cloudflare Turnstile and exists to stop automated submissions. Blocking these will break the contact form.

Analytics cookies

Google Analytics, loaded through Google Tag Manager, records page views and general usage patterns. Google explains what it does with this data in how Google uses information from sites that use its services.

Embedded content cookies

Pages with an embedded Google Map, a YouTube video, or a booking widget behave as if you had visited that provider’s own site, and those providers may set their own cookies. We have no control over what they set.

How to turn them off

Every major browser lets you block or delete cookies in its settings. For analytics specifically, Google publishes a browser add-on that opts you out of Google Analytics on every site you visit.

We honor browser Do Not Track and Global Privacy Control signals where our tools support them.

Who we share your information with

We do not sell, rent, or trade your personal information. Nobody pays us for your contact details, and we do not pass them to lead-generation networks.

We do use a small number of service providers to run the business. Each only receives what it needs to do its job, and each is bound by its own privacy terms:

If a job involves a permit or a shared side sewer, we may need to share your address with a municipal permitting office. That is part of doing the work lawfully, and we tell you before it happens. Our FAQ explains when a side sewer permit is required.

How long we keep it

• Form submissions that never became a job: removed within about twelve months.
• Customer job records, invoices, and tax documents: kept as long as Washington State and federal record-keeping rules require, generally seven years.
• Camera inspection footage and reports: kept with the job file so you can request a copy, and removed on request.
• Website analytics: retained on Google’s schedule for the property, in aggregate form.

When a retention period ends, records are deleted or anonymized.

Your choices and your rights

Everyone, regardless of where you live

Call or email us and you can ask for any of the following, at no charge:

• A copy of the personal information we hold about you
• Correction of anything inaccurate
• Deletion of your record, other than what we must keep for tax and invoicing
• To stop receiving calls, texts, or emails from us
• A copy of your camera inspection footage

We respond to these requests within 30 days and will verify your identity first, so that nobody else can request your information.

Washington State residents

If you believe a Washington business has handled your information unfairly or deceptively, you can file a complaint with the Washington State Attorney General’s Office. We would rather you called us first, but the option is there and you should know about it.

California residents

We do not sell or share personal information as those terms are defined under California law, so there is nothing for you to opt out of. You can still request access, correction, or deletion using the contact details below, and we will not treat you differently for asking. The California Attorney General publishes a plain-language guide to California consumer privacy rights.

Visitors from the UK and EU

We serve customers in Washington State only, and we do not market to anyone in the UK or Europe. If you reach this site from there, you can still ask us for access to, correction of, or deletion of any data we hold. Requests are handled the same way as everyone else’s. Your data is stored in the United States.

How we protect your information

The site is served over HTTPS, so anything you type into a form is encrypted in transit. Access to customer records is limited to the people who need it to schedule or complete work. Payment card data never touches our systems.

No system is perfectly secure, and any company that tells you otherwise is overselling. If a breach ever affected your information, we would notify you and the relevant authorities as Washington State law requires. The FTC publishes useful guidance on protecting your own privacy and security online.

Children

This is a plumbing site. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has submitted information to us, contact us and we will delete it. The FTC’s Children’s Online Privacy Protection Rule sets the standard we follow.

Links to other sites

We link to municipal utilities, state agencies, and other outside sources where they help explain something, such as Seattle Public Utilities on side sewer ownership. Once you follow a link, that site’s privacy policy applies, not ours.

Changes to this policy

If we change how we handle your information, we update this page and change the date at the top. Material changes, such as adding a new category of data or a new provider, will be described plainly rather than buried. Checking back occasionally is the reliable way to see where things stand.

How to reach us about your data

There is no web form for privacy requests and no ticket queue. Call the same number you would call about a blocked drain, or write to the address below, and say what you want done.

Where this policy applies

This policy covers every customer we work with across King and Snohomish counties, whether the job is in Ballard, Seattle, Bellevue, Shoreline, Edmonds, Kirkland, Renton, Bothell, Lynnwood, Kenmore, or Lake Forest Park. The full list is on our service areas page.

Last updated: September 2026.